Shipping policy

Mavella™ Shipping Policy

At Mavella™, we’re committed to making your shopping experience smooth, fast, and reliable — from checkout to delivery.

Processing Time

All orders are processed within 24 hours business days (Monday–Friday). You’ll receive a confirmation email once your order has been shipped, including your tracking number.

Estimated Shipping Times

• United States: 3–7 business days

• International: 4–10 business days

Please note shipping times may vary during peak seasons, holidays, or due to carrier delays.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email notification with tracking information so you can easily monitor your delivery status in real time.

Shipping Fees

Shipping costs are calculated at checkout based on your location and preferred delivery method.
We occasionally offer free shipping promotions — check our homepage banner for current offers.

Incorrect Address Policy

Please double-check your shipping details before placing your order.
If an incorrect address is entered and the package is returned, the customer will be responsible for reshipping costs.

Lost or Delayed Packages

Mavella™ is not responsible for shipping delays caused by carriers, weather, or customs clearance.
If your package seems lost or delayed, contact our support team at mavellashop@gmail.com, and we’ll help you resolve the issue as quickly as possible.

International Customs & Duties

For international orders, customs duties or import taxes may apply depending on your country’s laws.
These charges are the responsibility of the customer.